If either the recipient was not available and/or no authorize or reliable person were available to accept the order it will be returned to our office and we will notify you by email or call you and if we cannot reach you, we will wait for your reply we and can reschedule the delivery of the items on the following day. 2ndattempt re-deliver of your order has been failed; you must settle first and pay again the shipping cost before we re-deliver your order. The same policy applies for the incorrect or incomplete address.
For perishable items (flowers, food, cake and etc.) if you want us to deliver a new and fresh item you must pay again the total amount of your order but if not we will redeliver the same item we first attempt to deliver.
We accept and deliver orders daily from Monday to Sunday for Metro Manila and from Monday to Saturday for Provincial areas.
Time of Delivery
Our delivery schedule starts at 10:00 AM up to 7:00 PM only. For customers who are requesting for a specific time of delivery, we advise to place your orders at least 3-4 days before the date of delivery and e-mail us at firstname.lastname@example.org and write your Order ID as the Subject then tell us what time you want your order to deliver (Eg. Before Lunch or, however, we CANNOT GUARANTEE an EXACT time of delivery. During special occasions like Christmas, Valentines, Mother's Day, etc. We do not promise a specific time of delivery but for those who placed their order a week advance will be prioritized and delivered first.
We can deliver to all Metro Manila areas and most of the Provinces but email us your recipient's address first to check if is it covered by our delivery service for Provincial areas.
1. Log in to your account.
2. Click Manage Order
3. On the action tab click TRACKING
4. You can leave a message to know the state of your order(s).
5. You may also contact us on tracking your order.
For Metro Manila Delivery
We will contact your recipient before we deliver to make sure that the recipient is available to receive the order and we can verify the exact address if we are not able to contact your recipient we will send you an e-mail and wait for your reply before we deliver the order.
For customer who is requesting to be anonymous kindly e-mail us at email@example.com and write your Order ID as the subject of the email and your request.
If you wish not to call your recipient and make a surprise delivery please send us an email 3 days before date of delivery but you have to make sure that your recipient will be available to receive your order if the recipient is not there or the address is incomplete or incorrect we will first contact your recipient but if your recipient is cannot be reached, your order will be returned to our office and we will notify you by email or call you and if we cannot reach you we will wait for your reply we can re-schedule the delivery of the items on the following day but you must settle first and pay again the shipping cost before we re-deliver your order. Same policy applies for incorrect or incomplete address.
For perishable items (flowers, cake and etc.) if you want us to deliver a new and fresh item you must pay again the total amount of your order but if not we will redeliver the same item we first attempted to deliver.
There are instances that the delivery is in a company or office address your recipient must be there to receive the delivery because most of the companies do not allow to leave any delivery to their receptionist or security personnel.
For Provincial Delivery
We are not responsible for deliveries made to incorrect or incomplete provincial addresses submitted by the customer. If the recipient's address is incorrect or incomplete and the delivery was attempted to the address, you have to pay again the shipping cost so we can redeliver your order on the following day but if more than one day and your order items are perishable you must pay the total amount of your order again if you wish to replace it with a new and fresh item. If such a delivery is made, the customer assumes responsibility for the entire purchase. We deliver from Monday to Saturday only in Provincial areas.
Door to Door or For Pick Up Service
Some areas in Provinces are not possible for Door to Door Service, in this case, we will notify the customer first by email and call before we process and ship the item. Once the item was shipped we will contact the recipient and inform them regarding the details where to pick up the item. Areas not possible for a door to door delivery are not exempted for the shipping cost of Luzon areas and Visayas/Mindanao areas.
Request to leave the item at the recipient's Door
We have to make sure that the order will be received personally by your recipient or the person you authorize to accept the order in behalf of the recipient.
You can contact us during our working hours: Mon-Fri: 9am-6pm, except public holidays